Question 1

How long will it take to receive my order?

Accepted Answer

Each piece is made to order. Estimated delivery is 40 to 55 days from order confirmation, for delivery in Switzerland.See delivery details

Question 2

How to track my order?

Accepted Answer

A tracking number is provided for every order once it has been shipped.See delivery details

Question 3

Do you ship internationally?

Accepted Answer

No. We currently deliver in Switzerland only.

Question 4

Do you offer free shipping?

Accepted Answer

Delivery is free for all orders delivered in Switzerland. No delivery fee is added at checkout.See delivery details

Question 5

What is your return policy?

Accepted Answer

For deliveries in Switzerland, items cannot be returned for personal preference once shipped (Swiss law provides no legal right of withdrawal for online purchases, and each piece is inspected individually before shipping). Items that arrive damaged, incomplete or defective can be refunded or replaced at no cost: contact us at contact@studioludique.ch with a description and, if possible, photos.Read the refund policy

Question 6

Can I exchange an item?

Accepted Answer

Because each piece is made to order, exchanges for personal preference are not possible once the order has shipped. If your item arrives damaged, incomplete or defective, contact us with a description and, if possible, photos so we can arrange a refund or replacement.See refund policy details

Question 7

Can I cancel or change my order?

Accepted Answer

If your order has not yet been shipped, contact us as soon as possible at contact@studioludique.ch. We will do our best to cancel the order and issue a full refund.

Question 8

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, Mastercard, American Express) as well as Shop Pay, Apple Pay, Google Pay.

Frequently Asked Questions